Get in touch
We would love to hear from you.
Whether you have a question about your review, a suggestion for a feature, or an inquiry about institutional access — our team reads every message.
Send us a message
We aim to respond within one business day.
General support
Questions about reviews, billing, or your account — we are here to help.
[email protected]For institutions
Interested in campus-wide access or a departmental plan? We offer flexible arrangements for research groups and writing centres.
[email protected]For journals
Exploring PerfectPaper as a pre-submission screening tool for your journal? We would love to discuss a pilot.
[email protected]Response times
- General enquiries
- 1 business day
- Institutional partnerships
- 2–3 business days
- Journal pilots
- 2–3 business days