Get in touch

We would love to hear from you.

Whether you have a question about your review, a suggestion for a feature, or an inquiry about institutional access — our team reads every message.

Send us a message

We aim to respond within one business day.

We will never share your details with third parties.

General support

Questions about reviews, billing, or your account — we are here to help.

[email protected]

For institutions

Interested in campus-wide access or a departmental plan? We offer flexible arrangements for research groups and writing centres.

[email protected]

For journals

Exploring PerfectPaper as a pre-submission screening tool for your journal? We would love to discuss a pilot.

[email protected]

Response times

General enquiries
1 business day
Institutional partnerships
2–3 business days
Journal pilots
2–3 business days